A new approach to public consultation.

According to Accenture to be in the Business of Experience (BX), thinking beyond CX to become customer obsessed, you must be an organization that listens to your stakeholders and follow the data.

Your stakeholders on mass have now adapted to virtual meetings. This is structural change that presents an opportunity for your organization to rethink how you engage your community direct AND in collaboration with community representative groups.

Video is at its most powerful when embedded in an experience that reflects the democratic process. It is the experience that encourages your community to share their opinions and contribute to the democratic process. This experience takes preparation, execution and follow up – and by following the data these experiences over time lead to a better informed community. Forum 360 is an end-to-end white label solution for our democratic process.

Convenient, simple and secure.

Co-host meetings with your colleagues from the convenience of your home, office or a studio:

  • Setup an own branded community experience in minutes;
  • Access gates that are relevant and enforceable with audit trail;
  • Set pathways to voting and advice;
  • No software downloads for attendees nor co-hosts;
  • No limits on meeting attendees or users; and
  • Your stakeholders identity remains private.

Inclusive meetings with pathways to advice and fulfilment.

Its what differentiates public consultation from a presentation. Your thought leader meets a member of your community and at the start of the meeting asks how he or she can make best use of that person’s time. Our approach to community engagement works to give each member the same experience, providing a more efficient use of time and a better foundation for building trust.

Feedback and analytics that matter

Feedback received today is largely subjective or based on latent data that cannot be directly tied to any one meeting. Subjective material is open to manipulation and bias. Our analysis is a game changer, focusing on:

  • Event Analytics - From agenda setting through feedback to fulfillment;
  • Network behaviour - Leading insights to help you prepare for your campaign; and
  • Peer comparisons - Your strengths and weaknesses relative to your peer group.

Collaborate with community representative groups

Representative groups can co-brand the event and keep the identity of their stakeholders private. Its at no cost to them and has no impact on their IT infrastructure. Importantly you control access to the meeting, produce the meeting and benefit from the feedback and superior analytics.

Dedicated in-person support

While our solution is digital it remains personal. Each member of our support team has 10+ years of experience in stakeholder engagement and reside in the major business centres of the world. We bring a global perspective to your engagement plans.

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